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Here are the benefits of using an Interactive Voice Response (IVR) system:
- Consistent professionalism. With well-designed scripts, you’ll essentially have a courteous professional answering the phone for you 24 hours a day, thereby improving customer experience.
- Lead Conversion. Our IVR system allows you to create a personalized follow-up strategy based on the customer's inquiry. Receiving the url to complete the appointment booking or to read more about a specific topic on your website helps improve lead conversion.
- Customer satisfaction. According to statistics from eConsultancy, consumers prefer phone over email, live chat, and an online knowledge base when they have a question they need to be answered in real-time.
- Information. When you answer your own phone calls, you become your own information-gatherer. It adds to the length and heft required to get through a phone conversation. Our IVR can pre-screen calls and obtain the reasons of calls before you ever pick up the phone. This will give you insights into customers who are calling you up, what their problem might be, and what you can do about it. This saves you time and makes the phone call much more rewarding for the customer.
- IVRs allow self-service. Sure, people dial through IVRs to get through to humans all the time. But what if someone is just checking up on your availability tomorrow morning? What if they only need to hear your pricing information? There’s no reason that they should have to take up the time of one of your employees when an IVR can handle simple inquiries automatically.
- Cost savings. Leveraging IVR technology as a phone assistant saves you the cost of hiring a live front desk personnel to field incoming calls.