Phone Tree

The classic IVR, rebuilt as a graph you can customize: menus, triage, and condition nodes that route callers based on what they actually need — and where they are.

In short: IVR Solutions' Phone Tree is a customizable keypad menu that routes callers by need and ZIP code, handles business hours and out-of-office periods, reads live availability, and takes messages — and it is the fallback if AI minutes run out.

What you can build

Menu & triage

Guide callers by keypad to availability, services, pricing, or a callback.

Business hours

Different handling for open, closed, and out-of-office periods.

ZIP filter

Standard, extended, and outside-area branches, with different messages and fees for each.

Appointment

Read live availability, let callers pick a slot, and send an SMS registration link.

Info & pricing

Read out services and pricing scripts you control.

Messages & forwarding

Collect the reason for the call, take a voice message, receive SMS, or forward to a mobile.

Tree + AI, together

The Phone Tree is not replaced by the AI agent — it is the fallback, and the AI can also appear as a node inside the tree. If the agent freezes, times out, or the balance runs out, the caller continues in the tree.

How the AI fits in →